Comments on: Hostgator Verification & First Impression Review

By: How To Install Wordpress Blog With Hostgator

How To Install Wordpress Blog With Hostgator — Thu, 12 Feb 2009 16:11:50 +0000

[...] that my hostgator is activated and verified I have to install my wordpress blog in this new domain name like this I [...]

By: TonyC

TonyC — Wed, 09 Apr 2008 13:26:42 +0000

Are these verification issues meant to be for everybody or just certain countries? I’m from the UK and never had to verify anything with them. (I got the same hosting you went for- baby croc).

By: WebHosting Case Study: My Hosting Diary

WebHosting Case Study: My Hosting Diary — Tue, 08 Apr 2008 03:47:14 +0000

[...] Hostgator Verification & First Impression Review [...]

By: GoogleLady

GoogleLady — Sat, 05 Apr 2008 15:31:52 +0000

Sherif, about the anti-fraud policy is a big plus of course, do you know that hosting companies are the most companies that got fraud orders? Do you know that if they pass a fraud order it can cost them A LOT of money if not banning their credit card payment processor? Unfortunetly, the fraud comes with international members like us.

About the phone support, I tested them in 3 different times in my zone, one in early morning, one in the evening and one at night time. All times they answered.

About their email support, they were very helpfull with me in those 6 emails that I exchanged with them.

I am sorry that this happened with you Sherif.

By: sherif

sherif — Sat, 05 Apr 2008 15:25:26 +0000

I had the same issue with them , a typical case , and i would like to point to :

their anti fraud policy is not acceptable at all , what is meaning of scanning my id – which happened to be written in my local language – to get another request from them telling me to translate it ???? big laugh here

so i find it funny when you say :
big plus that they care about fraud over the net

if i’m going to translate it by myself for them , and suppose i’m intending to commit fraud , what is the point of this ridiculous policy .

Their phone support is 24/7 ??? great , then they left me listening to some recorded crap , costing me the value of 20 minutes call from the other side of the world …

and ….. exactly as they did to you , e-mailed me again asking for the same scanned documents , like there was no phone call at all , so its a repeated procedure they do to all , don’t know if that make them happy or what .

you say that Their email support is quite fast and very helpfull. Their team support is very big. A big Plus! ???? ha ha
no that isn’t right , at least in my case .

ok those were the negative points , which unfortunately exposed during the payment and purchasing their host plan , as for the performance of the server and support , i will wait for a next post about it to comment .
best regards